Recover Cart Sales for Zen Cart
Short description here
What does this module do?
It creates an admin page where you can see all of the customer accounts that have items in their cart but have not yet completed a purchase. The admin can then select each of the customers and send them a follow-up email to find out why the customer did not complete their purchase and possibly complete the sale. It includes an excellent report so that you can review all of the abandoned shopping carts that were successfully recovered.
Why is this one of the best mods?
This module plays several very vital roles. Firstly, it lets you know how many customers are completing the registration process but not completing the checkout. A high number of abandoned carts relative to your website's traffic could point to another problem than just a customer changing their mind. This brings us to the second reason this module is vital: it allows you to gain valuable feedback from customers who didn’t complete their orders. If they respond to the recover cart email they may provide valuable information for fixing problems on your website or improving the customer experience on your website. And of course, the most obvious advantage of this module is that it can help you retain sales that you normally would have lost. We recommend including a coupon code with the email as it will increase the likelihood that the customer will return or respond with feedback.
Reclaim up to 40% of "lost" sales
The Recover Abandoned Carts module can reclaim up to 40% of "lost" sales
- Allows you to email customers who have set up a shop account and added items to their shopping cart, but for some reason did not complete the order.
- Alternatively - and we'd suggest a better, more personal approach - you can telephone the client to discuss what the "problem" was.
- The tool also generates a report listing the "possible" response to your email, informing you if the customer followed up with a purchase from your shop.
- Communication with these customers may help educate your customers about your shop and at the same time assist you in identifying trends and individual reasons behind abandoned carts.
Note: This module only shows carts abandoned after a store account has been created